Shipping policy
Shipping Policy
Processing Time
All Wild Soul orders are packed with care and intention.
Orders are typically processed within 2–5 business days (excluding weekends and public holidays).
During launches, sales, or busy periods, processing times may be slightly longer — we appreciate your patience.
Shipping Locations
We currently ship within Australia.
If international shipping becomes available in the future, this policy will be updated accordingly.
Shipping Rates
Shipping costs are calculated at checkout based on your location and order size.
Any applicable shipping charges will be clearly displayed before you complete your purchase.
Delivery Timeframes
Estimated delivery times (after dispatch) are provided at checkout and may vary depending on your location.
Please note:
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Delivery timeframes are estimates only
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Delays may occur due to postal or courier services outside our control
Wild Soul is not responsible for delays once an order has been handed over to the carrier.
Tracking
Where available, tracking details will be provided via email once your order has been dispatched.
Damaged or Lost Parcels
If your order arrives damaged, or if you believe it has been lost in transit, please contact us as soon as possible at:
Include your order number and any relevant photos so we can assist you promptly.
Incorrect Address Details
Please ensure all shipping details are correct at checkout.
Wild Soul is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.
Questions?
If you have any questions about shipping, feel free to reach out — we’re always happy to help.